Customer Service Account Coordinator- German & English

Ref. Number:
Customer Service/Helpdesk
Contract info:
Language(s) required:

English (Fluent)
German (Fluent)
€ 2600 - € 2900 Monthly
Start date:
6 months contract with view to extension
Smaragda Dize
Call: +31 (0)20 406 9183


For our international client, a global manufacturer based in Amsterdam, we are currently looking for a driven and enthusiastic Customer Service Account Coordinator to provide and maintain excellent service standards to their DACH clients.


Job Profile for Customer Service Account Coordinator
Responsibilities will include but not be limited to:

  • Manage daily customer enquiries, order processing and invoicing, sample and trial orders
  • Follow up on lead-time quotations, pricing quotations trials and sample deliveries
  • Provide internal sales support 
  • Handle requests for call-offs in order to enable delivery, stock level maintenance and timely ordering of new stock 
  • Contribute to the analysis and chasing of customer payments
  • Work with other departments (sales, technical service, production, transport planning) to formulate potential solutions to customer questions

Candidate Profile for Customer Service Account Coordinator

  • Must be fluent in German and English, both written and spoken. Any other languages are an advantage
  • Bachelor’s degree or the equivalent in relevant work experience
  • Advanced Excel and other IT skills are a plus
  • Interest in inside sales
  • Excellent communication skills, both verbal and written
  • Hard working and action oriented
  • Flexible, receptive to change and ability to adapt quickly
  • Able to multitask, stress resistant
  • Attentive to details and analytic

What Our Client Offers

  • Competitive salary package
  • 25 vacation days + 13 ATV days. That is almost 8 weeks of vacation a year!
  • Travel expenses fully covered
  • Excellent secondary benefits, such as company massages and health club membership
  • Client visits as you grow in the role
  • Extensive training
  • Pension scheme and collective health insurance