Our international client, a world leading organisation in the IT/Software market, is now hiring. They are looking for a Critical Situation (CritSit) Manager to join their team in Schiphol-Rijk.
The CritSit Manager role is part of the Critical Situation Management Execution Team (CMET) and will assist with managing CritSit situations across all technologies. Their primary focus is to meet customer needs by effectively managing internal and external resources and communication across all the parties involved on a CritSit.
The global execution team (EMEA, Americas and APAC regions) provide 24x7, 365 days a year coverage for Premier by managing the company’s Enterprise and Partner clients’ most severe business impact issues, identifying internal failings and driving positive change. CMET is part of the Customer Support and Service (CSS) Organisation.
The CMET team owns the overall CritSit process. The team works across Services, EPG and Business groups ensuring all the parts are compliant with the process and ensuring a high-quality customer and partner experience when facing a CritSit.
CritSits are business critical situations escalated by the company/organisation highest priority Premier customer segment. Premier customers include government, military, and fortune 500 companies.
The standard working hours for this role are Monday to Friday 8 am to 4 pm / 9 am to 5 pm depending on the time of the year. Every other Saturday, there will be the requirement to be flexible and cover an occasional Sunday. Given the nature of the business, this position requires a degree of flexibility to allow for shift coverage swaps ensuring there is coverage every day. If a Sunday or Monday is worked then a recovery lieu day is given. There is a shift work fee included on top of the gross salary.
Deadline for applications: Wednesday, 12-12-2018 at 12:00 o’clock. Applications received after this will not be considered.
Job Profile for Critical Situation Manager
Responsibilities will include but not be limited to:
Candidate Profile for Critical Situation Manager
What Our Client Offers
Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to email@example.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team
THE HAGUE OFFICE
Frederik Hendriklaan 85B, 2582 BV The Hague The Netherlands
T: +31 (0)70 311 7822, F: +31 (0)70 311 7823, E: firstname.lastname@example.org
Vijzelstraat 68-72, 1017 HL Amsterdam, The Netherlands
T: +31 (0)20 406 9180, F: +31 (0)20 406 9181, E: email@example.com
Copyright Blue Lynx 2017