Inbound Sales and Service Representative - Norwegian & English

Ref. Number:
19-0183
Category:
Customer Service/Helpdesk
Contract info:
Recruitment
Language(s) required:

English (Fluent)
Norwegian (Fluent)
Region:
Amsterdam
Salary:
€ 2253 Monthly
Start date:
ASAP
Duration:
7 months contract with view to extension
Contact:
Filipe Vendrame
Call:

Description

Are you Scandinavian? Are you looking for a Sales and Service Representative job? Do you want to work in a great friendly hardworking team? Our client in Almere is one of the world’s top cruise lines, sailing to destinations all over the globe. They are currently expanding their Scandinavian Inbound Sales and Service Team.

If you want to have a great training and really want to feel part of a team. Are you are passionate about customer service and love to sell great cruise packages? Then look no further!

For each Scandinavian language you speak you will earn an extra €0.23 cents per hour.

 

Job Profile for Inbound Sales and Service Representative
Responsibilities will include but not be limited to:

  • Take the potential customer through the sales process from booking the cruise itself, to flights, hotels, transfers and other add-ons
  • Service existing bookings with changes, corrections, add-ons and payments
  • Willing to work in an international  3 brands, 3 languages, 4 different departments and serve both direct and trade callers
  • Willing to accomplish high performance standards as our client is selling an expensive product (average value per booking is around €3,000)
  • Work in 5-10 different (reservation) systems

Candidate Profile for Inbound Sales and Service Representative

  • Fluent in Norwegian and English, both written and spoken, the knowledge of other Scandinavian language is a plus
  • Able to work between 32 and 40 hours a week – also open to 24 hours per week
  • Available for a minimum of 6 months
  • Able to relate to customers and you can use key sales techniques to realize sales results
  • Excellent commercial and communicative skills
  • In possession of a Dutch social security number and work permit for this vacancy (if needed)

What Our Client Offers

  • Full time training for 4 weeks from Monday until Friday from 09:00 until 17:30. Due to training and coaching, fulltime availability during the first 7 weeks is required
  • Flexible working hours from Monday until Friday from 08:00 until 20:00 and on Saturday from 09:30 until 17:30
  • Full reimbursement of public transport when you live more than 10 km from the office. When driving you receive €0.19 km when you live more than 10 km