Our international client, a world leading organisation in the IT/Software market, is now hiring an IT Service Desk Support Agent to join their team in Schiphol-Rijk.
In this role, you will work with the internal clients to identify the most efficient way to address his needs and to proceed accordingly. Beside a broad technical knowledge which is needed to classify the technical side of the request, you should also be able to understand the business impact of the client’s request so that he can evaluate the various options to support the client (resolve root cause vs. offer a workaround) and to guide the client accordingly. To accomplish this, the concierge also needs a good understanding of all processes handled in the Tech Link (IT Help desk).
You will be also responsible for the TechLink’s customer area. This area is not only the room were customers are served, it is an opportunity to educate users using the digital signage systems and the hardware exhibition. Thus the users should feel welcomed and also drop by to get some tips and hints on how to improve their productivity.
Deadline for applications: 20-03-2019, Wednesday at 14:00h.
Job Profile for IT Service Desk Support Agent
Responsibilities will include but not be limited to:
Candidate Profile for IT Service Desk Support Agent
What Our Client Offers
Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.
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