Premier Technical Support Specialist - Dutch & English

Ref. Number:
19-0402
Category:
ICT/Internet
Contract info:
Recruitment
Language(s) required:

Dutch (Fluent)
English (Fluent)
Region:
Amsterdam
Salary:
Depends on experience
Start date:
ASAP
Duration:
To be confirmed
Contact:
Filipe Vendrame
Call: +31 (0)70 3117822

Description

Our international client, a leader in providing innovative consumer, commercial and enterprise technology, is now hiring a Premier Technical Support Specialist to join their team in Amsterdam. The company has its operations spread out in more than 60 countries.

Their portfolio consists of high-quality, secure products and services covering PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets, and apps.

If you are tech-savvy and are looking to become part of a company which works across continents, cultures, and innovations, then this role is made for you.

Job Profile for Premier Technical Support Specialist
Responsibilities will include but not be limited to:

  • Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
  • Identify the cause of hardware/software faults and provide a solution
  • Resolve over the phone, email and/or onsite via parts and engineer dispatch
  • Work with the Technical Account Management team to monitor and track issues to ensure speedy resolution
  • Advise & educate customers through a combination of experience & guideline documentation to ensure a solution to their technical issues
  • Provide input on recurring customer problems and share that information with other technical team members when relevant
  • Monitor own ‘open case’ workload and drive to closure

Candidate Profile for Premier Technical Support Specialist

  • Must be fluent in Dutch & English, both written and spoken
  • 3+ years of experience in Client Technical Support roles as per 1st and/or 2nd line
  • Technical Knowledge of the client products is preferred (e.g. Notebook, Desktop, & Tablets)
  • Experience within IT Services and Working with Field Service Providers
  • Knowledge of Windows Operating Systems and MSFT products

What Our Client Offers

  • Competitive salary package
  • 25 vacation days based on full-time
  • Travel allowance reimbursed
  • Pension plan
  • Laptop and phone
  • Experience in a renowned multinational technology company
  • Be part of a passionate and driven team
  • International and advanced high-tech working environment