Our Client is a leading online subscription-based video platform, streamed in millions of households around the world. Every day hundreds of thousands of questions and issue reports from subscribers reach our Client’s customer service network. This is where the Technical Research group comes in. It is responsible for investigating, troubleshooting and documenting escalated issue reports. The results of their investigations are handed over to the Product Engineering teams, thus acting as a critical link in maintaining the service reliability.
We are now looking for a Technical Research Analyst to join their team in Amsterdam. This person will be responsible for driving improvements in our client’s product and platform by investigating escalated issues. The successful candidate will provide technical escalation support to our client’s global customer base and partners.
Please note: The role includes shift work, with the earliest start at 8 am and latest finish at 11 pm; it is a full-time position, 40 hours/week, Monday to Sunday but including 2 days off every week. The shift schedule is prepared in advance.
Job Profile for Technical Research Analyst
Responsibilities will include but not be limited to:
Candidate Profile for Technical Research Analyst
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