Applications Specialist - English

Our client creates and provides innovative products and software solutions that are used worldwide by cinemas, studios and the cinema-going public alike.

You will be working with a team of superheroes who share a great culture that delivers the best products to the cinema industry. You will find yourself surrounded by success and opportunity – yours for the taking. Our client is an established company, with over 20 years’ growth and experience, but with the variety, challenges and excitement of a start-up.

They are currently looking for an Applications Specialist to join their dynamic team in Amsterdam. If you believe you have the skills to be the next superhero in the team, then apply today.

Job Profile for Applications Specialist
Responsibilities will include but not be limited to:

            Customer Support:

• Work with the client’s EMEA business partners and customers to investigate and resolve any company software-related issues within set Service–Level Agreements (SLA) timelines
• Act as an escalation point to the 2nd line support team
• Act as the primary support contact for one Enterprise or multiple Small and Medium-Sized Enterprise (SME) customers
• Understand program code (.Net) to assist with problem-solving
• Use SQL Server and SQL statements to assist with problem-solving
• Read and interpret company’s and 3rd parties’ system (Windows and SQL server) error logs
• Record all details of support calls into the client’s support system
• Assist with fixing bugs found in the product
• Recognise chargeable work and escalate to the relevant Accounts Director (Enterprise) or Regional Manager (SME)
• Escalate potential up-sales to the relevant Accounts Director (Enterprise) or Regional Manager (SME)
• Be on an on-call after-hours support roster (note: a separate allowance is paid for this)

Software Deployment, Training and Consulting:

• Software deployment, training and consulting services for the client’s system on-site and/or remotely within EMEA
• Analyse customer requirements and implement solutions within the company’s suite of software
• Test the configuration to satisfy customer requirements
• Ownership of project tasks; deliver through to completion
• Provide prompt and accurate feedback for project tasks to customers and team members Provide end-user training on the client’s software to cinema and technical staff as required
• Ensure timesheets are updated at the end of day

Software Development and Others:

• Work on development projects, primarily using Microsoft SQL and Crystal Reports to deliver custom extracts and reports for EMEA customers
• Prepare and deliver brown-bag presentations internally
• Product expertise: become a subject matter expert in at least one of the client’s products
• Carry out any other duties within the scope, spirit and purpose of this position, as requested

Candidate Profile for Applications Specialist

• Must be fluent in English, both written and spoken. Knowledge of any additional European language is a plus
• Have a Bachelor’s degree in Information Technology, Computer Science or equivalent
• Intermediate knowledge of SQL Server, .NET, Networking, MS Office (Outlook, Word, Excel, PowerPoint, Access)
• Commitment to excellent client service
• Able to develop and maintain positive working relationships with staff and customers and with people from a variety of backgrounds
• Fast learner with a high level of problem-solving ability
• Willingness to act on own initiative, as well as being an effective team member
• Able to work on several tasks and/or projects simultaneously, meeting deadlines with minimal supervision

What Our Client Offers

• Be part of a growing team - a group of people invested in your success
• Career development and experience within an international company
• Every day brings something new, challenging you to think outside the box and initiate change
• Dynamic working environment in a technologically progressive office
• 25 vacation days

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com