Our international client, a world-leading organisation in the IT/Software market is looking for a Relationship Manager to join them in Schiphol as part of the Critical Situation Management Execution Team (CMET).
CMET owns the Critical Situation (CritSit) Process and works across different services and business groups, ensuring all the parties are compliant with the process and deliver a high-quality customer and partner experience when facing a CritSit. CritSits are business-critical situations escalated by the company’s highest priority Premier Customer segment that includes customers from Government, Military, and Fortune 500 companies.
The Relationship Manager role is part of the CMET and will assist with managing CritSit situations across all technologies. The primary focus is to meet customer needs by effectively managing internal and external resources and coordinating communication across all the parties involved.
Please note, this position does require flexibility to work outside of standard business hours, including off-business hours, weekends and public holidays.
Job Profile for Relationship Manager
Responsibilities will include but not be limited to:
Candidate Profile for Relationship Manager
What Our Client Offers
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