Capacity Planning Analyst - English

Ref. Number:
Contract info:
Language(s) required:

English (Fluent)
€ 4500 - € 6666 Monthly
Start date:
17-12-2021 with view to extension
Monika Ivanova
Call: +31 (0)70 3117822


Our client is a leading online subscription-based video platform, streamed in millions of households around the world. To support their continued global expansion, they are looking for an experienced Capacity Planning Analyst to join their team in Amsterdam.

A great opportunity for a highly analytical Workforce Management Capacity Planning Analyst to support the EMEA Region and be part of the greater Global Workforce Management team.

If you are ready for a new challenge in a high-performance, fast-paced environment, apply now!

Job Profile for Capacity Planning Analyst
Responsibilities will include but not be limited to:


  • Support the capacity planning and allocation of contact volume and staffing requirements to our client’s vendor partners for the EMEA region
  • Ensure shrinkage and off-phone activities are projected appropriately to maximise utilisation targets
  • Track, analyse and report centre and vendor performance
  • Oversee the Workforce Management (WFM) software for the EMEA region


  • Ensure vendors are staffed appropriate to the weekly/monthly forecast while identifying opportunities to increase efficiency and minimise Service Level Agreement risks
  • Generate both headcount and FTE requirements along with the billable hours necessary to achieve acceptable service levels

Communication and Partnership:

  • Partner closely with multiple cross-functional teams to understand capacity, headcount, location strategy, ops performance, volumes, arrival patterns, handling times and drivers into the long-term forecast

Candidate Profile for Capacity Planning Analyst

  • Must be fluent in English, both written and spoken
  • Minimum 2 years of Financial Planning and Analysis, Capacity Planning, Strategy, Finance or WFM experience
  • Experience in both long-term and short-term forecasting and workload distribution
  • Adept in Tableau and SQL
  • Experience in operations
  • Strong mathematical, analytical, communication and organisational skills
  • Self-motivated and excellent in a high-profile position with minimum management

What Our Client Offers

  • Opportunity to join a global leader
  • Be part of a passionate and creative team
  • 25 vacation days per year
  • Home-work travel costs reimbursement
  • A company which will give you a lot of freedom

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at